General terms and conditions of sale

General terms and conditions of sale - The Travel Guide

Registration and payment : All registration must be confirmed by sending the registration form. It must be accompanied by a deposit according to the methods mentioned on the registration form. For certain trips subject to special cancellation conditions, you will be asked for a second deposit, the amount of which is mentioned in the detailed program. Any trip cancellation on your part must be notified to us as soon as possible by telephone and confirmed by e-mail. The payments made for your trip (activities, flights, hotels, car rental) will be refunded according to the conditions of repayment specified in your travel quote which you will have read and signed beforehand. The amount paid to The Travel Guide for the organization of your trip cannot be refunded in any circumstances.

Cancellation fees: The payments made for your trip (activities, flights, hotels, car rental) will be refunded according to the conditions of repayment specified in your travel quote of which you will have read and signed beforehand. The amount paid to The Travel Guide for the organization of your trip cannot be reimbursed.

- beyond 45 days before departure: € 20 of costs per person

No refund will be made in the following cases: Interruption of travel, unless this interruption occurs due to the organizer. Non-show at the times and places of convocation mentioned in the travel diary. Absence of travel documents (passports, visas, vaccination certificates, etc.). Some specific services are not refunded as visas and insurances costs, unless the cancellation is due to the organizer.

Assignment of contract: If you cannot leave, you cannot be replaced by another person (your surname, first name having been mentioned in particular for flight reservations, these cannot be replaced).

Insurance: You have the right to choose the insurance to which you wish to subscribe concerning the reservation of: your flights, hotels, car rentals or any type of activities. All the above cancellation conditions will be mentioned in your travel quote that you will have validated and to which you will have consented by your signature.

Security of the traveler: All passengers must ensure that they are medically, physically and / or psychically fit to travel.

Physical fitness: Some stages may include walking tours, it is necessary to be in good physical conditions. The Travel Guide cannot be held responsible if it is impossible to carry out the planned program. Each participant must be fully aware of the risks linked to local conditions depending on the trip concerned (possible poor state of the roads and means of communication, political or health situation) and take part in the trip with full knowledge of the causes.

Persons with reduced mobility: Persons with reduced mobility must report their personal situation so that The Travel Guide checks the level of adaptability to travel.

Possible modification of the programs: Apart from the circumstances related to the security of travelers, certain cases of force majeure, external events or events beyond our control, or technical constraints, such as: modification of transport schedules, delay, strikes, overbooking, cultural events, political events, climatic conditions, sanitary crisis, etc., can lead us to modify our programs without our responsibility being engaged. The sums corresponding to the services not provided and not replaced would be refunded according to the cancellation conditions specified in your quote and excluding all damages. In case of modification of one of the essential elements of the trip, we notify the people registered as soon as possible. Any modification of dates or itinerary requested by the customer after confirmation of the services and signature of the registration form, may generate costs. These costs can reach 100% of the value of the air ticket (international and / or domestic) when it is issued.

Liability: Our company has professional liability insurance. However, it can be exonerated from all or part of its responsibility by providing proof that the non-performance or poor performance of the contract is attributable either to the client, or to the unpredictable and insurmountable fact of a third party foreign to the provision of the services. provided for in the contract, ie in a case of force majeure. Our responsibility is limited to the only services included in the package. Any service purchased locally, regardless of the entity or the person who sold this service, does not fall within the scope of the trip organized by the company Intermèdes. Therefore, the purchase of this service does not engage the responsibility of the company Intermèdes in the event of poor performance or accident. Likewise, if you have booked a flight or a pre- and post-routing by yourself, any costs linked to a modification or a delay in the flight cannot engage Intermedes' responsibility for covering these costs. The carrier assumes no responsibility for connections. Also, we advise you to take changeable tickets and avoid important appointments the day before or after your trip.

Price: Our prices include, unless otherwise stated, the services mentioned in the accompanying quote. Calculated on a specific date, these prices are based on the economic conditions. (number of participants, exchange rate, transport prices ...)

Accommodation: The names and classification of the hotels are indicated in the detailed programs. The classification is in local standards. Triple rooms: triple rooms are generally double rooms to which an extra bed is added. Individual rooms: they generally have a single bed. They are subject to a supplement imposed by the hotelier and are available in limited numbers. They are often less spacious and may be less well located than the other rooms.

Formalities: The traveler must be in possession of identity documents (valid national identity card or passport), visas, authorizations and other documents (especially health) required by the authorities of the different countries where the trip is to take place. .

The formalities indicated in the detailed programs concern French nationals. For any other nationality, it is up to the traveler to obtain information from the consular authorities to carry out the formalities necessary for entry into the country. If your identity card was issued between January 2004 and December 2013, its validity, for the French authorities, has been automatically extended by 5 years, but the validity date written on the title will not be changed. However, the authorities of certain countries do not recognize this extension of validity. Therefore, if the date mentioned on your card has expired, we recommend that you travel with a valid passport. In any case, Intermèdes cannot bear the additional costs resulting from the traveler being unable to present the required documents to the competent authorities.

Airport / baggage claim :

For long-haul flights, you are generally summoned 3 hours before take-off, and 2 hours before for medium-haul flights.
Baggage: for air travel, the baggage allowance is generally limited to 20 kg (30 kg in business class) and only one baggage per person. In some countries, for domestic flights, the baggage allowance is limited to 15 kg for checked baggage and 7 kg for cabin baggage.
We advise you not to leave valuables, keys, identity papers or medicines essential to your health in your luggage. We cannot be held responsible for damage, loss or theft of personal effects.

Complaints: After contacting The Travel Guide and failing a satisfactory response within a maximum period of 60 days, you can contact the Tourism and Travel mediator.

Personal information: Certain information must be provided to The Travel Guide when you register. In accordance with the data-processing law and freedoms of January 6, 1978, modified on June 20, 2018, you have a right of access and of correction to the information concerning you by sending us a simple mail or by sending us an email to contacterthetravelguide@gmail .com